Support

Most issues fall into one of the buckets below. If yours doesn't, email zhiii0x@gmail.com with your device, its OS version, and a short description — replies usually within a day or two.

Purchases & Pro

I bought Pro but it's not unlocked on my other device.

Open Settings → Pro → Restore Purchases on the other device. Make sure both devices are signed into the same Apple ID. Pro is a Universal Purchase, so one purchase unlocks every iPhone and iPad on your Apple ID at no extra cost. The Mac app is separate — see below.

I tapped "Unlock Pro" but the screen says "Waiting for approval".

That's Apple's Ask to Buy flow — purchases by a child account in Family Sharing need to be approved by the family organizer. Close the screen; once they approve, Pro will unlock automatically the next time the app refreshes.

I want a refund.

Refunds for App Store purchases are handled by Apple, not by us. Visit reportaproblem.apple.com, sign in with your Apple ID, find the Leganote charge, and choose "Request a refund."

Can I share Pro with my family?

Yes. Pro is configured for Family Sharing: if you set up a Family in iOS Settings, everyone in it gets Pro at no extra cost. You don't need to do anything extra in Leganote.

Editing

If I change the key, do the chords transpose too?

Yes. Pick a new key from the key menu and every chord in the chart shifts with you — C Am F G in C becomes G Em C D in G, and so on. One ⌘Z (or undo tap) reverts the whole transpose if you change your mind.

What if the song never had a key set?

The chart is treated as if it were already in C, so picking your first key transposes accordingly. If your chart was actually written in a different key, set that key first to clear the offset, then change to the key you really want.

iCloud sync

My library doesn't appear on my other device.

Make sure both devices are signed into the same Apple ID and that iCloud Drive is on for Leganote: iOS Settings → [your name] → iCloud → Saved to iCloud, scroll to Leganote, and enable it. New songs may take a minute to appear depending on your network. Force-quitting and reopening the app will trigger a fresh sync.

I don't want my songs in iCloud.

Turn off iCloud for Leganote in iOS Settings. The app will fall back to local on-device storage. Note that without iCloud, songs only live on whichever device created them — be sure to back up via iCloud Backup or iTunes/Finder.

Files & formats

What file types can I import?

ChordPro (.cho, .crd, .chopro, .chordpro) and PDF. MusicXML import is in the Pro tier.

Where are my songs stored?

In your iCloud Drive, under the Leganote folder, or locally on your device if iCloud is off. You can browse and back up the folder yourself from the Files app. We don't have a server; we never see your files.

Can I open Leganote files on a Mac?

Yes — there's a native Mac app on the Mac App Store. Your library syncs to it through the same iCloud Drive folder, so charts written on an iPad show up there and the other way around. The file format is a plain bundle either way, so you can also just browse the folder in Finder.

I bought Pro on my iPhone. Is the Mac app included?

No — the Mac app is a separate purchase with its own App Store listing, not a Universal Purchase with the iOS app. Buying one doesn't unlock the other. They do share one iCloud library, so your songs are the same on both.

Can I annotate a PDF on the Mac?

You can read PDFs on the Mac — page thumbnails, zoom, and any Apple Pencil marks you made on an iPad show up read-only. Drawing new annotations needs an iPhone or iPad; there's no drawing tool in the Mac app.

Still stuck?

Email zhiii0x@gmail.com with what you tried, what happened, and your device + OS version. Screenshots help. I read every email myself — it's a one-person operation, so the dev is support.