Support
Updated: 2026-05-21
GhostTrail is a single-developer project. The fastest way to get help depends on what you need — pick the channel below that matches your question.
Best for account deletion confirmations, IAP receipts, privacy or data requests, and anything that needs a reply. Replies usually land within three business days. Critical bugs (crashes, lost data) jump the queue.
GitHub Issues
Best for reproducible bugs, feature requests, and public discussion. Search the existing issues first — your report may already be on the list.
Quick fixes
The capture screen is stuck on baselining
Hold the phone still on a flat surface for two seconds. If it still won't advance, force-quit and re-open. The magnetometer needs Location authorization to be granted — check Settings → GhostTrail → Location → While Using.
I bought Signals but they didn't arrive
Profile → Restore Purchases re-runs any unfinished StoreKit transactions. Signals are consumables, so Restore won't re-grant past purchases — it only finishes in-flight grants that previously failed (e.g. network drop mid-purchase).
I want to delete my account
Profile → Delete Account. Deletion cascades immediately at the database level and cannot be undone — every shared pin, every attached photo, and your block list are all removed.
Map looks empty / Personal Map only shows my pins
By design — Personal Map only renders your own captures. Other spotters' pins live on World Map. Public pin detail costs one Signal to open.